Refund & Returns Policy

Customer satisfaction is our top priority. This Refund and Returns Policy explains how you can return a product or request a refund.

Return Eligibility

You can return a product within 7 days of delivery if:

• The product is unused and in its original packaging
• It includes all accessories, manuals, and invoice
• It is not a clearance or customized product

Non-Returnable Items

We do not accept returns for:

• Used or installed products
• Items with missing parts or packaging
• Electrical components once the seal is broken
• Customized or special-order items
• Products damaged due to incorrect installation by third parties

Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 24 hours of delivery
• Share photos/videos of the damaged item
• We will arrange an exchange, repair, or refund based on the issue

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection.
• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued via the original payment method.

Please Note: Any payment gateway processing charges incurred during the original transaction will not be refunded. These charges are deducted by third-party payment service providers and are non-recoverable.

Return Procedure

To initiate a return:

• Email: orders@alasalaauto.com or WhatsApp (+968) 9675 8681
• Include your order number, reason for return, and photos if applicable
• We will guide you through the return steps

Installation Services

• Installation charges are non-refundable if the service has already been performed.
• Any dissatisfaction with installation should be reported within 24 hours.

Need help?

Contact us at +968 9675 8681 for questions related to refunds and returns.